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Purchase and refund of tickets

Rules for buying tickets

Offer for the provision of services for booking and issuing electronic tickets for concerts and other events

This Offer governs the conditions for the provision by VTB Arena LLC of services for booking and issuing Electronic Tickets when Users purchase Electronic Tickets for concerts, sports competitions and other events using the Booking and Purchase System for Electronic Tickets on the website http://vtb-arena.com, as well as payment for tickets on strict reporting forms at the box office of VTB Arena LLC under the Agent Service Agreement and the Organizer Service Agreement, as well as conditions for issuing and returning E-tickets and BSO. By Issuing Electronic Tickets, as well as paying for BSO tickets at the box office of VTB Arena LLC, the User agrees with the requirements and provisions set forth in this document "Offer for the conclusion of Contracts".

Terms and definitions

1.1. For the purposes of this Offer, the following terms are used in the following meaning:

Agent - VTB Arena Limited Liability Company, which provides the User with access to the System containing information on price groups, a list of seats available for booking, and other reference information related to the Event, seat or group of seats, combined on a certain basis (sector, row, etc.) in order to provide the User with services for booking and issuing Electronic Tickets in order to provide the Agent and the Organizer with services under the Agreements concluded on the terms of the Offer.

Location of the Agent: 125167, Moscow, Leningradsky prospect, 36, building 13, floor/office 3/42, OGRN: 5147746410170. Support telephone +7 (495) 122 42 28, open from 12:00 until 21:00 Moscow time.

Services Agreement (Agent Services Agreement) - a service agreement concluded (concluded) on the terms of the Offer, between the User and the Agent, in accordance with which the Services are provided by the Agent, and the User pays for the services provided in the amount of the Service Fee.

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Services under the Agent Services Agreement include:

• providing the User with the opportunity to select, purchase and pay for an Electronic Ticket using the System on the site http://vtb-arena.com.

• informing the User about the purchase of the Electronic Ticket by sending a message to the e-mail address and (or) telephone number specified by the User when purchasing the Electronic Ticket;

• generating and sending an Electronic Ticket to the e-mail address and (or) telephone number specified by the User when purchasing Electronic Tickets;

• Information support for the User in connection with the booking, issuance and sale of E-Tickets, cancellation, replacement and (or) rescheduling of Events, as well as on other issues.

Contract for the provision of sports and entertainment / concert and entertainment services (Contract for the provision of services of the Organizer) - a contract for the provision of services, concluded (concluded) on the terms of the Offer, between the User and the Organizer, in accordance with which the Organizer assumes the obligation to ensure the holding of the Event in the date, place and time indicated on the Electronic Tickets, to enable the User to enter the Event using an Electronic Ticket (acceptance of Electronic Tickets at the entrance), and the User, for his part, undertakes to pay the Nominal Cost of the Electronic Ticket to the Agent.

Agreements - the Agent's Services Agreement and the Organizer's Services Agreement, concluded (concluded) on the terms of the Offer, with a joint mention.

Event - any spectacular event, theatrical performance, circus performance, concert, exhibition, festival, show, fashion show, excursion, film screening, film festival, official sports events and sports events, professional sports competitions, sports competitions, concert program show, as well as a series of such events, united by a single creative concept and (or) a single semantic load, which is held in the presence of a significant number of spectators at the venue and (or) involves the presence of spectators at the venue and for which Electronic tickets are sold.

Venue of the Event - the venue of the Event established by the Organizer.

Cash desk of VTB Arena LLC is a cash desk located at 36 Leningradsky Prospekt, Moscow.

BSO is a strict reporting form containing a barcode, as well as certifying the right of the owner of such a document to attend the Event.

The nominal value of an E-ticket is the cost of the Organizer's services under the Organizer's Services Agreement, established by the Organizer.

The Organizer of the Event (Organizer) is a legal entity (individual entrepreneur) who assumes obligations to hold the Event and (or) who provides organizational, financial and other support for the preparation and holding of the Event or a third party authorized by him who has concluded an agreement with the Agent for the sale of Electronic Tickets for the Event. Information about the Organizer (name, location, etc.) is indicated on the Electronic ticket.

Offer - this document "Offer for the conclusion of Agreements", posted on the Internet at http://vtb-arena.com, confirming the intention of the persons who made the offer to consider themselves to have concluded Agreements with the User who will accept the offer. Acceptance of the offer to conclude Agreements (acceptance) must be complete and unconditional.

Issuance of Electronic Tickets (Issuance) means the User performing actions to select and book seats for the Event of interest in the System and pay for the Services of the Agent and the Organizer.

User - a person who concludes (concludes) Agreements on the terms of the Offer (accepted the Offer) for personal needs not related to entrepreneurial activities.

Personal account - the personal page of the User available on the Site, which contains information about the User.

Site - the Agent's website http://vtb-arena.com (including the version for mobile devices).

Service fee - funds collected from the User for the Services provided by the Agent under the Service Agreement.

Electronic Ticketing System (System) - an information system - a software package designed for Issuing Electronic Tickets by Users.

Services - services of the Agent under the Service Agreement, which include:

organization of issuing an E-ticket to the User;

E-ticket generation;

Information support for the User in connection with the Issuance and/or return of Electronic Tickets, cancellation, replacement and/or rescheduling of Events, as well as on other issues.

An electronic ticket is a document of the established form, certifying that its bearer has the right to attend the Event and is subject to presentation at the entrance to the Event. An electronic ticket contains information that meets the requirements of the current legislation of the Russian Federation, including, but not limited to: price, period of validity, place of display (holding) of the Event, sector, place, row, start time of the Event, as well as a unique QR / bar code and other information. Organizers of Events in the field of sports have the right to establish additional requirements for Electronic tickets in the manner prescribed by the legislation of the Russian Federation.

1.2. The Offer may use terms not defined in clause 1.1. Offers. In this case, the interpretation of such a term is made in accordance with the text of the Offer. In the absence of an unambiguous interpretation of the term in the text of the Offer, one should be guided by the interpretation of the term defined by the legislation of the Russian Federation, then - the prevailing (generally used) on the Internet.

General Terms

2.1. The issuance of Electronic Tickets by the User is carried out exclusively on the terms of this Offer and only in case of its full and unconditional acceptance by the User. Partial acceptance, as well as acceptance on other terms, is not allowed.

2.2. Registration by the User of an Electronic Ticket is carried out on the terms of this Offer solely for personal purposes not related to the User's entrepreneurial activities. The User accepts the condition and agrees that he is not entitled to use the Electronic Ticket for the purpose of advertising his goods (works, services), as well as goods (works, services) of a third party, as well as for the purpose of subsequent resale by the User of the issued Electronic tickets for the Event ( except as provided by the legislation of the Russian Federation).

2.3. Electronic tickets issued by the User cannot be returned, and the refusal to execute the Agreements is not accepted due to the User's disagreement with the terms of this Offer after accepting its terms, as well as in case of incomplete acceptance of the terms of the Offer by the User. Refunds for E-tickets issued by the User are possible only in the manner and under the conditions established by this Offer.

2.4. If you have any questions related to the Agreements, you can contact the email address: tickets@vtb-arena.com or call the hotline number: +7 (495) 122 42 28.

Subject of offer

3.1. The subject of this Offer is:

a) the provision of Services to the User by the Agent under the Service Agreement

b) the provision of the Organizer's services to the User under the Organizer's Service Agreement concluded by the Agent on behalf of the Organizer on the basis of the relevant agreement concluded between the Agent and the Event Organizer.

3.2. The Organizer is responsible for the quality of services under the Organizer's Service Agreement.

3.3. The User accepts and agrees that he understands the provisions of the Offer and knows the consequences of their non-compliance.

Terms and Conditions of Acceptance

4.1. The User confirms and agrees that before he takes actions to accept the Offer, he has read the terms of the Offer. The User confirms and agrees that the provisions of the Offer are fully understood by him.

4.2. The User confirms and agrees that all actions (inaction) of his representative (representatives) are performed with his knowledge, consent and in the interests of the User. The Agent cannot be held responsible for the specified actions (inaction) of the representative (representatives) of the User.

4.3. Payment for services under the Agreements (successive performance by the User of the actions specified in clauses 4.3.1–4.3.2 of the Offer) is recognized by the parties as the full and unconditional acceptance by the User of all the conditions of this Offer without any exceptions and (or) restrictions (that is, acceptance) and equal by concluding a Service Agreement with the Agent, a Service Agreement between the Organizer and the Organizer in a simple written form (paragraph 3 of Article 434 of the Civil Code of the Russian Federation).

4.3.1. The User selects in the System the Event of interest to him, the date and time of the Event, sector, row and place/places in the sector. By pressing the "Buy" button (another similar button), the User confirms the correctness and completeness of the selected data.

4.3.2. After performing the actions specified in clause 4.3.1, the User is transferred to the payment page for the Nominal Value of Electronic Tickets and the Service Fee. The User is given time to pay, while the session time for payment is 15 (fifteen) minutes, after which he will be informed about the end of the session and the need to re-select seats in the System. On the payment page, the User confirms the fact of his acquaintance and consent with the Offer, as well as its acceptance by clicking the "Pay" button (another similar button).

4.4 The User's failure to fulfill the conditions for payment of the Nominal Value of the Electronic Ticket and the Service Fee in accordance with clause 4.3 of the Offer is the User's refusal to accept the Offer, the Agreements in this case are considered not concluded.

Data Processing

5.1. In accordance with the provisions of the Federal Law of July 27, 2006 No. 152-FZ "On Personal Data", the User acknowledges and agrees that the User's performance of the actions specified in clause 4.3. The Offer is the full and informed consent of the User to the processing by the Agent of his personal data, which became known to the Agent in the process of the User taking actions to purchase, return Electronic tickets.

5.2. The processing of personal data by the Agent is carried out in order to provide the Agent with services to the User in accordance with the Agreements, also for the purpose of processing statistical information, conducting marketing and analytical research, providing the User with a personalized service, information support, protecting the User (other Users) from fraud and other offenses. The term of use of the provided personal data is until the moment of withdrawal by the User.

5.3. The processing of personal data is carried out in accordance with the Federal Law of July 27, 2006 No. 152-FZ "On Personal Data" and includes the collection, systematization, accumulation, storage, transfer to third parties, clarification (updating, changing), sorting, use, depersonalization, blocking, destruction, carried out with the use of automation tools and without. The list of third parties is posted on the Website https://vtb-arena.com.

5.4. The User agrees to the Agent to entrust the processing of his personal data specified above, in the ways specified above, to the Bank in accordance with Part 3 of Art. 6, art. 9 of the Federal Law of July 27, 2006 N 152-FZ "On Personal Data".

5.5. The User has the right to exercise his rights established by the provisions of the Federal Law of July 27, 2006 No. 152-FZ "On Personal Data" by sending relevant requests (requirements), statements to the Agent by mail with acknowledgment of receipt.

5.6. When filling out an application for the return of Electronic Tickets, the User instructs the Bank to provide the Agent with information about the details of the account selected by him in the Bank, according to which the refund must be made, namely: 1) full name of the recipient; 2) name of the Beneficiary's Bank; 3) BIC of the Beneficiary's Bank; 4) TIN of the beneficiary's Bank; 5) Corr. beneficiary's bank account; 6) beneficiary's account number.

5.7. The user has the right to refuse to receive advertising mailings by deactivating them in the Personal Account.

Terms and conditions for the provision of services

6.1. At the moment the User performs the actions specified in clauses 4.3.1–4.3.2 of the Offer, the User confirms that information about the Service, the Agent, the Organizer and the Event has been brought to the attention of the User in full in accordance with the requirements of consumer protection legislation.

6.2. In case of cancellation / replacement / rescheduling of the Event, change of the Event Venue, the Agent ensures that the Users are notified of the fact of cancellation / replacement / rescheduling of the Event, change of the Event Venue within 2 (two) calendar days after the Agent receives an official letter from the Organizer about the cancellation / replacement /postponing the Event or changing the Venue of the Event.

6.3. The User can issue no more than 5 (five) E-tickets for one Event and pay for services in respect of them. The number of Electronic Tickets and the scope of services that are available for Issuance by one User may be further limited at the discretion of the Organizer.

6.4. The User is not entitled to transfer his rights under the Service Agreement to any third party.

6.5. The User is obliged to provide reliable data about himself when Issuing Electronic Tickets and paying for services under the Agreements in the System.

Cost of services, order of delivery and acceptance of services

7.1. The cost of the Agent's Services is determined automatically when Issuing Electronic Tickets. Information about the cost of the Services is available to the User immediately before the payment is made in accordance with clauses 4.3.1–4.3.2 of the Offer. The cost of the Agent's Services does not include commissions for money transfers and other payments in favor of organizations that accept and service payments. The specified commissions and other payments are paid by the User independently at his own expense.

7.2. The cost of the Services provided includes VAT at a rate in accordance with the current legislation of the Russian Federation.

7.3. The User's obligation to pay for the Services is considered fulfilled from the moment the User receives confirmation of the execution of the payment order from the Bank servicing the User.

7.4. Services are considered to be rendered by the Agent properly and accepted by the User in full at the moment the User receives the E-ticket to the e-mail specified by him.

7.5. Payment for the Agent's Services is carried out by transferring funds from the User's account opened with the Bank.

7.6. If the User returns the E-Ticket for any reason, the Service Fee is not refundable to the User.

7.7. Services of the Organizer of the Event in the amount of the Nominal value of the E-ticket under the Contract for the provision of services of the Organizer are paid at a time with the payment of the Service fee. The services of the Event Organizer to ensure the User's access to the Event using an Electronic Ticket and to ensure that the Event is held at the place and time indicated on the Electronic Tickets are considered rendered after the Event. All requirements and claims regarding the services of the Organizer of the Event are subject to presentation to the Organizer of the Event under the concluded Contract for the provision of services of the Organizer.

Liability, limitation of liability, exemption from liability

8.1. In case of non-fulfillment or improper fulfillment of their obligations under the Agreements, the parties are liable in accordance with the legislation of the Russian Federation and the terms of this Offer.

8.2. The Agent's liability in relations with the User is limited by liability within the limits established by the Offer.

8.3. The Agent is not responsible for the cancellation, replacement, rescheduling of the Event or the replacement of the Venue of the Event, the possibility of access to the Event in case of violation by the User of the terms of this Offer, as well as for any cases of non-performance and (or) improper performance of the Organizer’s Services Agreement due to the fact that that the Organizer is a party to such a transaction.

8.4. The User is responsible for non-fulfillment and (or) improper fulfillment of the terms of this Offer, in cases, in the manner and under the conditions established by this Offer and the legislation of the Russian Federation.

8.5. The Agent is not responsible for the discrepancy between the services provided (rendered) by the Organizer to the User's expectations and (or) his subjective assessment. Advice and recommendations provided to the User, including by third parties, cannot be considered as guarantees and do not entail obligations for the Parties.

8.6. The Parties are released from liability for non-fulfillment and (or) improper fulfillment of their obligations under this Offer, in the event of force majeure circumstances, i.e. circumstances of an objective nature, beyond the will of the Parties and arising after the conclusion of the Agreements on the terms of this Offer. A confirmation of the occurrence of force majeure circumstances is a document issued by the relevant authority, as well as acts of state authorities and local self-government, introducing restrictive measures / prohibitions on holding Events, hindering, without disproportionate losses, the proper execution of the Agreements concluded under the terms of this Offer.

Separate provisions for minors

9.1. Due to the requirements of the legislation of the Russian Federation, all Events are subject to classification in accordance with the established age limits.

9.2. Each of the Events is subject to classification and classification into one of the following categories:

1) for children under the age of 6 (six) years (sign of information products "0 +");

2) for children who have reached the age of 6 (six) years (the sign of information products "6 +" and (or) a text warning in the form of the phrase "for children over six years old");

3) for children who have reached the age of 12 (twelve) years (the sign of information products "12 +" and (or) a text warning in the form of the phrase "for children over twelve years old");

4) for children who have reached the age of 16 (sixteen) years old (sign of information products "16 +" and (or) text warning in the form of the phrase "for children over sixteen years old");

5) prohibited for children (sign of information products "18 +" and (or) text warning in the form of the phrase "forbidden for children").

9.3. The User acknowledges and agrees that, in accordance with the legislation of the Russian Federation, a specific Event may be classified as one of those for which an Electronic Ticket issuance, as well as the passage, presence, listening or viewing of which may be prohibited for certain categories of persons.

9.4. Issuing an Electronic Ticket, as well as passing, attending, listening to or viewing the Event is possible only if the User (another person holding the Electronic Ticket) complies with the requirements for age restrictions specified in clause 9.2.

9.5. The User accepts and agrees that he, as well as the person to whom he gave the Electronic Ticket, as well as the persons following with the User, may be denied access, presence, listening and / or viewing the Event in case of violation by the User (another person, presenting the E-Ticket) of the provisions of clause 9.4., the User is fully responsible for their actions (inaction), neither the Agent nor the Organizer can be held responsible for the violation by the User of the specified provisions of the legislation of the Russian Federation. Neither the Agent nor the Organizer can be held liable, as well as the obligation to compensate for any losses in connection with the violation by the User of these provisions.

9.6. In the event that a person lawfully in possession of an E-Ticket as a result of the physical transfer of the E-Ticket by the User, the Organizer is denied access to, listening to or viewing the Event due to violation by such person of the conditions of clause 9.4, the issues related to the return of funds are decided by the User independently with the Agent and/or Organizer.

9.7. Comprehensive information on the assignment of a specific Event to one of the categories specified in this article is posted in the System.

Separate provisions for e-ticket

10.1. The User accepts and agrees that the Electronic Ticket can be issued only for Events, information about which is contained in the System. The User is not entitled to require the Agent to Issue an Electronic Ticket for other Events.

10.2. When Issuing an Electronic Ticket, the User is obliged to fully verify all information about the Event, which is essential for the Agreements. The User acknowledges that he has no claims against the Agent in connection with the User's failure to fulfill the obligation provided for in this paragraph.

10.3. The Electronic Ticket shall not be issued to the User until the full payment of the Nominal Value of the Electronic Ticket and the Service Fee.

10.4. When entering the Event, the User must have an Electronic Ticket with him.

10.5. The User is solely responsible for the safety and protection of the Electronic Ticket from copying. In case of copying the Electronic Ticket, access to the Event will be opened with the Electronic Ticket that will be presented first.

The procedure and conditions for the return of funds for electronic tickets for events held by organizations

11.1. In accordance with the Law of the Russian Federation "Fundamentals of the Legislation of the Russian Federation on Culture" No. 3612-1 dated 09.10.1992, the obligation to return the Nominal Value of Electronic Tickets lies with the Organizer of the Event. By issuing an E-ticket from the Agent, the User agrees that in the event of claims related to the return of the Nominal Value of the E-tickets, all responsibility and all obligations for the return lie with the Organizer of the Event, unless otherwise specified in the relevant agreement between the Agent and the Organizer.< /p>

11.2. The return of funds by the Agent is carried out by order (agreement) of the Agent with the Organizer, unless otherwise established by agreement between the Agent and the Organizer. The Agent has the right to refuse to return funds to the User, if the relevant condition for the return of funds by the Agent is not provided for by the terms of the agreement between the Agent and the Organizer.

11.3. Refunds in case of cancellation / replacement / rescheduling of the Event / change of the Venue of the Event are carried out in the manner, terms, amount established by the Organizer, unless otherwise provided by law.

11.4. Unless otherwise provided by law, the Agent, subject to receiving an official letter from the Organizer about the cancellation / replacement / rescheduling of the Event / changing the Venue of the Event and receiving a corresponding instruction from the Organizer, has the right to return the funds to the User.

Return of the Nominal value of the E-ticket is carried out within the period specified in the Organizer's official letter. Upon the expiration of the specified period, requests for the return of the Nominal Value of the Electronic Ticket must be sent exclusively to the Organizer. In order to receive funds in case of cancellation / replacement / rescheduling of the Event / change of the Venue of the Event, if there is a mandatory requirement of the Organizer, the User undertakes to provide the Agent with the documents requested by the Organizer.

11.5. Unless otherwise provided by law, in the event of cancellation/replacement/postponing of the Event, the Agent, subject to an order and appropriate authority received from the Organizer, including instructions on the procedure for refunding the cost of Electronic Tickets, refunds the Nominal Value of Electronic Tickets (or part thereof) on the following conditions:

11.5.1. Only E-tickets issued by the Agent are accepted for return.

11.5.2. When applying for a refund of the Nominal Value of an Electronic Ticket, the consideration period is 10 (Ten) business days.

11.5.3. When making a refund, the User is refunded an amount in the amount of the Nominal Value of Electronic Tickets or part thereof. The cost of Agent Services (Service Fee) is non-refundable.

11.6. If the User refuses to attend the Event due to documented circumstances related to the illness of the User or the death of a person who was a member of his family or his close relative, in accordance with the Family Code of the Russian Federation, the return of the E-ticket by the User is carried out in accordance with the rules and conditions, established by the Government of the Russian Federation.

11.7. If the User refuses to visit the Event for reasons not provided for in clause 11.6 of this Offer, the User, when returning the Electronic ticket, has the right:

11.7.1. no later than 10 (ten) calendar days before the date of the Event, receive back 100% (one hundred percent) of the Nominal value of the E-ticket;

11.7.2. less than 10 (ten) days, but no later than 5 (five) calendar days before the date of the Event, receive back at least 50% (fifty percent) of the E-Ticket Nominal Value;

11.7.3. less than 5 (days) days, but not later than 3 (three) calendar days before the date of the Event, receive back at least 30% (thirty percent) of the Nominal value of the E-ticket.

11.7.4. If the User refuses to attend the Event for reasons not provided for in clause 11.6 of this Offer, less than 3 (three) calendar days before the day of the Event, the Organizer (or the Agent, if there is authority received from the Organizer under the relevant agreement) has the right not to return to the User The nominal value of the E-ticket.

11.8. In order to receive funds when initiating the return of Electronic Tickets in case of refusal to attend the Event, the User undertakes to provide the Agent (if the Agent has the authority received from the Organizer under the relevant agreement to perform the specified actions):

- return request;

- electronic receipt (payment document);

- identity card;

- electronic ticket;

These documents are sent to the e-mail address: tickets@vtb-arena.com.

In order to receive funds when initiating the return of Electronic Tickets, the User undertakes to provide the Agent (if the Agent has the authority received from the Organizer under the relevant agreement to carry out the specified actions) an application for a refund (except for the cases specified in clauses 11.6, 11.14 ., when the User has the right to apply exclusively directly to the Agent.

11.9. If the User refuses to attend the Event and if the Agent does not have the authority to return the funds received from the Organizer under the relevant agreement, the Agent undertakes, at the request of the User, to provide him with information about the Organizer and/or the person responsible for the return of the E-Ticket Nominal Value. If the specified person is unknown to the Agent, he undertakes to send the Organizer an appropriate request to indicate the person responsible for the refund of the E-Ticket Nominal Value. After receiving a response from the Organizer, but no later than 10 (Ten) working days from the specified moment, the Agent is obliged to provide the User with the information received from the Organizer. The provisions of this paragraph do not affect the User's right to independently contact the Organizer for clarification.

11.10. When returning an E-Ticket due to cancellation/replacement/postponing of the Event, as well as due to a unilateral refusal of the User, the Nominal value of the E-Ticket is returned to the User. The service fee is non-refundable in connection with the proper performance by the Agent of counter obligations and the termination of the Contract for the provision of services by the Agent.

11.11. If the E-tickets are not used, the funds are non-refundable.

11.12. The User accepts and agrees that the official information indicating the cancellation/replacement/postponing of the Event is the information provided by the Organizer to the Agent and posted on the Site, as well as transmitted to the User in other ways.

11.13. The User confirms and agrees that the procedure and grounds for the return of the E-Ticket, as well as information about the person obliged to carry out such a return, are known and understandable to the User.

11.14. Clauses 11.1,11.5 (with the exception of 11.5.1.), 11.6, 11.7 of the Offer are applicable to Events, the Organizers of which act in accordance with the "Basic Legislation of the Russian Federation on Culture" approved. Armed Forces of the Russian Federation 09.10.1992 N 3612-1. Refunds of Electronic Tickets for other Events are carried out in accordance with Section 11, subject to the rules of the Organizer of the relevant Event and/or the requirements of the current civil legislation of the Russian Federation.

11.15. By accepting this Offer, the User automatically agrees with the rules for holding the Event established by the Organizer of the Event for which the Electronic Ticket is issued. The User has the right to familiarize himself with the rules on the Organizer's website.

Other provisions

12.1. Contracts, their conclusion, execution and termination are governed by the current legislation of the Russian Federation. All issues not regulated by the Offer or not fully resolved are regulated in accordance with the legislation of the Russian Federation.

12.2. By accepting the Offer, the User guarantees:

12.2.1. that he has all the necessary powers to conclude and execute the Agreements, and that the provision of Services by the Agent does not violate the rights of third parties. The User independently and at his own expense undertakes to settle all claims of third parties related to the User's actions under the Agreements;

12.2.2. that he has fully read the Offer, understands its subject matter, conditions, fully understands the meaning and consequences of his actions when accepting the Offer, as well as the terms of the Agreements;

12.2.3. that he is capable and has reached the age required in accordance with the legislation of the Russian Federation for the transactions provided for by this Offer.

12.2.4. that he takes all measures necessary and sufficient to prevent unauthorized access of third parties to the User's data that became known to the Agent in connection with the issuance of Electronic Tickets by the User. The User is solely responsible for the safety and protection of the Electronic Ticket from copying.

12.3. By accepting, the User agrees to receive messages from the Agent to the phone number (in the form of push or sms notifications) containing advertising and other information in connection with the Issuance and return of Electronic Tickets, and other terms of the Agreements.

12.4. Any notifications and other documents during the provision of services under the Offer may be sent: by the Agent - by posting on the Site, by the User - using the feedback form at tickets@vtb-arena.com. The notice is considered delivered on the next working day from the date of sending.

12.5. If any of the provisions of the Offer is recognized as invalid or illegal, or cannot enter into force in accordance with the current legislation of the Russian Federation, such provision must be separated from the Offer and replaced by a new provision that best meets the original intentions contained in the Offer, while the rest the provisions of the Offer do not change and remain in force.

12.6. The Agent may change the text of this Offer at any time without notifying the User. The current (currently valid) text of the Offer is posted on the Site.